Skip to content Skip to main navigation Report an accessibility issue

Phase 1: Virtual Advising

Once you register, an advisor will contact you to set up an appointment date and time that works best for you. Using Zoom, you will meet with an advisor based on the major you selected on your application.

If you need to change your major, you must email the Office of Undergraduate Admissions at as soon as possible, and before you schedule your advising appointment. This will ensure you’re contacted by the appropriate college.

Your advisor will also provide additional steps for you to complete in order to prepare for your Virtual Advising experience.

This may include:

  • Placement Testing
  • Updating Test Scores and/or Grades
  • Academic and Career Goals

It is critical that you check your personal and VolMail accounts every day. Some advisors may call you as well. We ask that you return their call in a timely manner if you’re unable to answer the first time.

Here is your “Virtual Guide.” This will support you as you prepare for your Virtual Advising session! Take a look at the guide that applies to you – First-Year or Transfer- to ensure you have smooth experience with your academic college and advisor.

First-Year Virtual Advising Guide Transfer Virtual Advising Guide

Frequently Asked Questions:

An advisor will reach out to schedule your appointment at least one week prior to your appointment. Attempting to contact them on your own will not result in an earlier Virtual Advising appointment. Remember, you MUST officially register for the New V.O.L. Experience first in order to meet with your college. Your advisor will not have your information until you register.

Notify your advisor of the conflict. They will do their best to accommodate your schedule.

Depending on when you submitted your New V.O.L. Experience registration, your college may still be assisting other new or current students. If it has been longer than two weeks since you submitted your New V.O.L. Experience registration, however, please contact New Student Orientation at or 865-974-4546.

Read these instructions to learn how to set up your free Zoom account through UTK. If you have any questions or run into issues you can contact our Office of Information Technology at 865-974-1000 OR you can chat with a staff member.

Once your advisor reaches out to schedule your appointment, make sure to let them know and they will make the necessary accommodations.

UTK takes academic advising seriously. Your academic advisor will help you develop your academic plan in relation to self-exploration, career exploration, and experiential learning. You can expect a one-on-one experience with an advisor who will introduce you to the curriculum in your program of choice. At the end of your advising appointment, you will have an academic plan which you will use to register for your first semester classes.

We don’t expect new students to know how to navigate their MyUTK and register for classes before their first semester. Our advisors will be able to support you every step of the way. Don’t be afraid to ask questions! You’ll want to know how to do this for future semesters.

Every college and advisor does things a little differently. If you’re concerned with the amount of time Virtual Advising will take, make sure to ask your advisor once they reach out to schedule your appointment.

At UT Knoxville, we appreciate the value of familial involvement in their students’ educations. We encourage families to be involved and to reach out to us with any questions or concerns. During the Virtual Advising session, however, we ask that students be left to hold their advising appointment one-on-one. We ask this for two critical reasons:

  1. Student relationships with their advisors are often the most important academic relationship during their first two years of college. Since we cannot meet in person, it is important that the student and advisor have space to get to know one another.
  2. Having your students share with you what they learned in their advising session helps them reinforce that information and provides a chance to identify additional questions. It will also help you begin the process of having productive conversations with your students about their academic experiences.

Phase 2: Online Pre-Orientation will be available to those new students registered for the New V.O.L. Experience starting on December 1. Even if you haven’t met with your advisor yet, you’ll still receive a direct link to complete the platform.

If you register for the New V.O.L. Experience after December 1, you’ll receive a separate email about how to complete this requirement before the start of classes.