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Frequently Asked Questions


We understand if you are unable to pay the orientation at the time of registration. You can opt in for a fee deferral during the registration. Make sure to mark “yes” when you get to that question. From there you’ll receive an email with additional instructions. While we cannot waive the fee completely, deferring it to your first-semester bill allows you to pay at a later date.

If you already submitted your registration form, and did not mark “yes” to that question, you can access the fee deferral form above.

You’ll receive a confirmation email within 24 hours after you submit the orientation registration AND either pay or officially defer the fee.

Email in Undergraduate Admissions with those updates. We recommend sending those updates as soon as possible. This will ensure your advisor has the most up-to-date information.

You’ll have the option to submit a major change request on your orientation registration. Make sure to wait 48 business hours for your major change to be updated.

If you’ve already submitted your orientation registration, but would like to change your major, please email in Undergraduate Admissions to make the change.

Note: Some majors will require additional approval before being processed. You’ll be notified once the change is made. From there, New Student Orientation may contact you to select a new Virtual Advising session.

You’ll receive a confirmation email shortly after submitting your registration with next steps. It’s important you check your email (both personal and VolMail) frequently to stay updated.

The orientation fee is nonrefundable. However, if you choose to attend UTK during a later semester, you will not be asked to pay again.

This fee allows us to provide all students a customized orientation experience. All components of New Vol Orientation give new students the opportunity to engage with our campus, faculty, and staff leading up to the start of their first semester and beyond.

Your fee includes:

  • Meals during Big Orange Welcome
  • UTK apparel and materials during Big Orange Welcome
  • Program expenses
  • Technology, specifically Online Orientation
  • Off-campus trips during Big Orange Welcome

Virtual Advising & Pre-Advising

After you register for orientation and either pay or defer the orientation fee, you’ll receive a confirmation email. A few days after your confirmation email, you’ll receive another email directly from your academic college. This email will contain information on scheduling your virtual advising appointment, including additional guidelines and expectations specific to your college.

If you submitted your registration AND paid or deferred your orientation fee two weeks ago, please contact

However, double check that you actually submitted your payment or the fee deferral paperwork. Your orientation registration is not complete until you do so.

All students are required to complete Pre-Advising before meeting with their advisor. if you don’t complete it beforehand, your advisor may ask you to reschedule. It only takes 20 minutes at most!

Yes! However, we encourage you to wait between 48 business hours before starting your Pre-Advising. This will ensure that your major change has been processed. Once your account is updated with your new major, your Pre-Advising will reflect your new college!

Read these instructions to learn how to set up your free Zoom account through UTK. If you have any questions or run into issues you can contact our Office of Information Technology at 865-974-1000 OR you can chat with a staff member.

Once your college reaches out to share more details on Virtual Advising, make sure to let them know and they will do their best to make the necessary accommodations.

UTK takes academic advising seriously. Your academic advisor will help you develop your academic plan in relation to self-exploration, career exploration, and experiential learning. You can expect a one-on-one experience with an advisor who will introduce you to the curriculum in your program of choice. At the end of your advising appointment, you will have an academic plan which you will use to register for your first semester classes.

We don’t expect new students to know how to navigate their MyUTK and register for classes before their first semester. Pre-Advising will walk you through the necessary steps to register for classes (there’s a great video!). Plus, your academic advisor can be a great resource if you have questions or issues along the way.

Every college and advisor does things a little differently. If you’re concerned with the amount of time Virtual Advising will take, make sure to ask your college once they reach out.

At UTK, we appreciate the value of familial involvement in their students’ educations. We encourage families to be involved and to reach out to us with any questions or concerns. During the Virtual Advising session, however, we ask that students be left to hold their advising appointment one-on-one.

Complete the rest of your Online Orientation. Section 1: Pre-Advising is just one of multiple sections you need to complete before the start of classes. Don’t worry, you won’t have to redo Section 1, you’ll be able to pick up right where you left off!

Also, continue checking your email for more details on Big Orange Welcome.

Online Orientation

Yes! All incoming students (both First-Years and Transfers) must complete all sections of Online Orientation. It only takes a little over an hour to finish! Plus, you can pick up where you left off if you don’t want to do all sections at once.

As long as you’ve registered for your New Vol Orientation and paid or deferred the fee, you’ll receive the link in your confirmation email.

A link will be included inside your confirmation email. Log in with your UTK username and password. If you ever run into any issues with it though, never hesitate to reach out to NSO directly at

Those students who have not completed their Online Orientation before the deadline run the risk of a hold being placed on their account. This hold may prevent them from making changes to their schedule and registering for future semesters.

Nope! Online Orientation is packed with fantastic insight to help you navigate your first year as a Vol and every semester after.

Nope! Students will have the opportunity to save their progress, and return to complete remaining sections at another time.

We want your Online Orientation to be customized to YOU. Therefore, we designed specific experiences tailored to First-Year, Transfer students, and Veterans.

Please contact New Student Orientation directly at or 865-974-4546. We will do everything we can to make the necessary accommodations.

Big Orange Welcome

Any new Volunteer can attend BOW. While all new incoming students have certain required events they must attend, most of our events are open to all students. All you have to do is download the Vol Life App to view the schedule (available in mid December).

Big Orange Welcome is the on-campus component of New Vol Orientation. For new incoming students, there are required events. However, not all events are required, even though we encourage students to attend as many as possible during the first six-weeks of the semester.

There are many required events for both new first-year and transfer students. Please make it a priority to attend these events. Attendance will be taken at required events. If missed, we may reach out with additional requirements.

Of course! Please contact directly. We’ll work with Student Disability Services to ensure you have all of the accommodations needed. Do your best to contact us no later than 48 business hours before the event.

NOTE: Not all accommodations may be met depending on the request. But please reach out so we can check!

The $240 orientation fee covers your entire New Vol Orientation, including all sessions, trips, food, and giveaways during Big Orange Welcome.

Absolutely! You can do both. Plus a majority of the optional programs over the first 6-weeks as well! You can find Ignite registration HERE.

Yes! There are required events for both, but our offices work closely together to build a coordinated schedule to make sure you can experience both programs! Check out the Office of Sorority & Fraternity Life for more details.

BOW is for UTK students only. We know some families may want to stick around for some events, however, we ask that they let their students attend these with friends instead!

Volunteer Families

No problem. Just email us at, and we’ll get your information added to your student’s account.

Yes! Please see the button above for access to Family Online Orientation. Your student does not need to list your information on their registration for you to receive access.

We encourage families to be involved and to reach out to us with any questions or concerns. During the Virtual Advising session, however, we ask that students be left alone to attend their appointment one-on-one.

As much as we appreciate our Volunteer family member’s energy and enthusiasm, Big Orange Welcome is specifically designed for students only.