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Frequently Asked Questions

Registration

If you’re unable to pay the $240 fee at this time, you should still register for your New V.O.L. Experience. Please contact New Student Orientation directly at orientation@utk.edu to receive instructions on deferring the fee to your first semester bill.

If you officially deferred your admission from the previous semester, you will still be required to register for the New V.O.L. Experience. You will NOT, however, be asked to pay the NVE fee.

If you deferred but are being asked to submit payment, please contact New Student Orientation right away.

Email arussel6@utk.edu with updates. We recommend sending those updates as soon as possible. This will ensure your advisor has the most up-to-date information.

Select the “I need to change my major” option on your NVE registration form. Once you submit the form, you’ll automatically receive an email with instructions to request a major change.

You’ll receive a confirmation email shortly after submitting your registration with additional details and information to help prepare you for your Virtual Advising appointment. It’s important you check your email (both personal and VolMail) frequently to stay updated on each phase of your NVE.

The NVE fee is nonrefundable. However, if you choose to attend UT for an upcoming semester, you will not be asked to pay again.

This fee allows us to provide all students a customized orientation experience. All three phases of the NVE give new students the opportunity to engage with our campus, faculty, and staff leading up to the start of their first semester and beyond. You can find additional details regarding each phase on our website.


Phase 1: Virtual Advising

An advisor will reach out to schedule your appointment at least one week prior to your appointment. Attempting to contact them on your own will not result in an earlier Virtual Advising appointment. Remember, you MUST officially register for the New V.O.L. Experience first in order to meet with your college. Your advisor will not have your information until you register.

Notify your advisor of the conflict. They will do their best to accommodate your schedule.

Depending on when you submitted your New V.O.L. Experience registration, your college may still be assisting other new or current students. If it has been longer than two weeks since you submitted your New V.O.L. Experience registration, however, please contact New Student Orientation at orientation@utk.edu or 865-974-4546.

Read these instructions to learn how to set up your free Zoom account through UTK. If you have any questions or run into issues you can contact our Office of Information Technology at 865-974-1000 OR you can chat with a staff member.

Once your advisor reaches out to schedule your appointment, make sure to let them know and they will make the necessary accommodations.

UTK takes academic advising seriously. Your academic advisor will help you develop your academic plan in relation to self-exploration, career exploration, and experiential learning. You can expect a one-on-one experience with an advisor who will introduce you to the curriculum in your program of choice. At the end of your advising appointment, you will have an academic plan which you will use to register for your first semester classes.

We don’t expect new students to know how to navigate their MyUTK and register for classes before their first semester. Our advisors will be able to support you every step of the way. Don’t be afraid to ask questions! You’ll want to know how to do this for future semesters.

Every college and advisor does things a little differently. If you’re concerned with the amount of time Virtual Advising will take, make sure to ask your advisor once they reach out to schedule your appointment.

At UT Knoxville, we appreciate the value of familial involvement in their students’ educations. We encourage families to be involved and to reach out to us with any questions or concerns. During the Virtual Advising session, however, we ask that students be left to hold their advising appointment one-on-one. We ask this for two critical reasons:

  1. Student relationships with their advisors are often the most important academic relationship during their first two years of college. Since we cannot meet in person, it is important that the student and advisor have space to get to know one another.
  2. Having your students share with you what they learned in their advising session helps them reinforce that information and provides a chance to identify additional questions. It will also help you begin the process of having productive conversations with your students about their academic experiences.

Phase 2: Online Pre-Orientation will be available to those new students registered for the New V.O.L. Experience starting in early December. Even if you haven’t met with your advisor yet, you’ll still receive a direct link to complete the platform.

If you register for the New V.O.L. Experience after Pre-Orientation opens, you’ll receive a separate email about how to complete this requirement before the start of classes.


Phase 2: Online Pre-Orientation

Yes! All incoming students (both First-Years and Transfers) must complete all sections of Online Pre-Orientation. It is a central piece in your transition into the Vol community!

Online Pre-Orientation will be available starting in early December for those students who have successfully registered for their New V.O.L. Experience. A link will be sent directly to your email.

For those students who register for the NVE after Pre-Orientation opens, will receive an email to complete Pre-Orientation right away.

A link will be sent to you via email. Log in with your UTK username and password. If you ever run into any issues with it though, never hesitate to reach out to NSO directly at orientation@utk.edu.

Those students who have not completed their Pre-Orientation before the deadline run the risk of a hold being placed on their account. This hold may prevent them from making changes to their schedule and registering for future semesters.


Phase 3: Live the Experience

Any first-year can attend BOW. While all new incoming students have required events they must attend, most of our events are open to all first-year students. Make sure to check out our schedule on the Vol Life App for more details.

Our office wants to maintain the safety of our students as we return to campus. We are also working to create a safe environment in compliance with both CDC and University guidelines. Currently, we are expecting Big Orange Welcome activities to be a mix of in-person and virtual opportunities to meet our students at their level of comfort. As CDC and University guidelines change or expand, our office will make the necessary changes for the safety of our Volunteer community.

Big Orange Welcome is Phase 3 of your New V.O.L. Experience. For new incoming students, there are required events. However, not all events are required. Check out the schedule on the Vol Life App to find out which events are required and plan accordingly to make sure you can attend.

The $240 fee covers ALL phases of the New V.O.L. Experience, including all sessions, food, and giveaways during Big Orange Welcome.


Volunteer Families

To support the well-being of students and families, there will not be a family and guest orientation program for Spring 2021 semester.

Any opportunities made available to our new families and guests will be shared as part of the $240 New V.O.L. Experience fee all students are required to submit.

At UT Knoxville, we appreciate the value of familial involvement in their students’ educations. We encourage families to be involved and to reach out to us with any questions or concerns. During the Virtual Advising session, however, we ask that students be left to hold their advising appointment one-on-one. We ask this for two critical reasons:

Student relationships with their advisors are often the most important academic relationship during their first two years of college. Since we cannot meet in person, it is important that the student and advisor have space to get to know one another.

Having your students share with you what they learned in their advising session helps them reinforce that information and provides a chance to identify additional questions. It will also help you begin the process of having productive conversations with your students about their academic experiences.

As much as we appreciate our Volunteer family member’s energy and enthusiasm, Big Orange Welcome is specifically designed for students only.