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Frequently Asked Questions

General New V.O.L. Experience

Yes! By selection a session online and completing the payment and registration, you are officially registering for the New V.O.L. Experience. Your Virtual Advising Session will take place on that date. If you’ve already registered for an orientation date, you’re ready to get started!

Students must only complete one registration. That includes all phases of the New V.O.L. Experience. Once registered, you will receive additional communication throughout the next few months outlining next steps. We will guide you through each phase!

Nope! Your registration and fees will carry over to the enhanced New V.O.L. Experience. You will continue to receive communications and updates regarding each phase as well.

Yes. There is one fee that will cover all phases of the New V.O.L. Experience. The fee for first-year students is $240. The fee for transfer students is $70.

The cost for the New V.O.L. Experience is $240 for first-year students and $70 for transfer students. Your fee covers the cost of programming, material and food across ALL 3 phases (both virtual and on-campus experiences).

Good news! The $240 fee simply rolls over to the updated and enhanced New V.O.L. Experience. The fee covers all 3 phases of the New V.O.L. Experience. No additional payment is required.

If you are no longer planning to attend UT, we would be happy to process your refund. Please email us directly at

We are currently not waiving the New V.O.L. Experience fee. However, we are working with those students who want to defer the fee to their student account. If deferred, students are not required to pay the fee until the start of the semester. Financial Aid can cover this fee as well if applicable.

If you’re interested in deferring the fee, just email us directly at We’d be more than happy to work with you from there!

The New V.O.L. Experience is required for all new first-year and transfer students. Please e-mail New Student Orientation directly at if your enrollment plans have changed.

While Volunteer Bridge students do not complete the New V.O.L. Experience through the Office of New Student Orientation–they will complete a comprehensive orientation tailored to their specific needs.

All Volunteer Bridge still must register on our website under the appropriate Bridge session. Either July 6-7 or July 9-10. From there, you’ll receive additional communications from the Bridge Office about next steps and additional orientation requirements.

Virtual Advising & Registration

If you haven’t done so already, register for the New V.O.L. Experience on our registration site. Your appointment will take place on that specific registration date. A representative from your academic advising office will reach out to you at your UTK email address with instructions on how to set up your virtual advising appointment at least one week prior to your registration date.

We definitely understand that plans change. Therefore, if you need to change your Virtual Advising Session you CAN absolutely do so. Please email us directly at Plus, we will reimburse you for the fee difference!

There are specific sessions that our students starting this summer MUST choose from! Check out our registration page for an outline of dates.

We encourage those students admitted into an Honors program to select their session from one of our three designated “Honors” dates. You’ll be receiving an email to your UTK address from Honors around a week beforehand with additional instructions on how to participate in a specific virtual Honors session prior to your advising experience. However, there is no separate Honors orientation at this time.

Don’t worry! If you’re unable to attend of the specific Honors sessions or they’ve filled up, go ahead and select the earliest “non-Honors” session that works best for you. You’ll still receive the necessary information during advising AND will receive an email about one week beforehand from Honors with additional instructions.

You are still required to participate in all three phases of the New V.O.L. Experience. However, for Phase 1: Virtual Advising there are certain dates you MUST choose from.

Here are your requirements:

  • First-Year
  • Fall Entry
  • BEFORE July 5

If you follow those guidelines, you’ll be in good shape!

Yes! For those students participating in UT Lead, you will have the opportunity to engage with that team after you’ve completed advising and course registration. Make sure to check your Volmail or ask your Orientation Leader for the appropriate Zoom link.

Volunteer Bridge students still need to register through New Student Orientation. They MUST select one of two sessions. Either July 6-7 or July 9-10. From there they will receive additional communications with further details and instructions.

Zoom is a free virtual video/chat platform that will allow you to participate in your Virtual Advising Day. If you’re able, we ask you download Zoom prior to your Virtual Advising Day. Here’s the link!

Leading up to the start of Virtual Advising Days in May until Aug. we will be offering sessions led by student leaders to assist students with preparing their technology. So be on the lookout as your Virtual Advising Day gets closer!

Please contact New Student Orientation directly at or 865-974-4546. We will do everything we can to make the necessary accommodations!

All fall first-year students will register for a 2-Day program. There will be required sessions during this time frame on one or both days.  Some individual advising appointments will take place on Day 1, however, some will occur on Day 2. Those assignments will be made by your academic college.

  1. Explore the Undergraduate Catalog.
  2. Complete your pre-advising homework prior to your appointment. 
  3. Virtual Advising can be completed through zoom technology. During your appointment, you will want access to a quiet space, internet/wifi, and a computer, tablet, or phone. If you will not have access to this type of technology, please let your college know that when they reach out to you.

NOTE: Accommodations for students who do not have access to a computer and/or internet will be made by each academic college.

UTK takes academic advising seriously. Your academic advisor will help you develop your academic plan in relation to self-exploration, career exploration, and experiential learning. You can expect a one-on-one experience with an academic advisor who will introduce you to the curriculum in your program of choice. You’ll also receive help with navigating registration.

Additional resources will be provided to all students prior and during each phase of the New V.O.L. Experience. Please continue to monitor your e-mail for details.

Appointments will last 30 to 40 minutes depending on the college and specific degree requirements. Most advising experiences will include a presentation or video and an individual meeting with an academic advisor.  At the end of your advising appointment, you will have an academic plan which you will use to register for your first semester classes. That schedule will be shared by your college.

At UT Knoxville, we appreciate the value of familial involvement in their students’ educations. We encourage families to be involved and to reach out to us with any questions or concerns. During the virtual advising session, however, we ask that students be left to hold their advising appointment one-on-one. We ask this for two critical reasons:

  1. Student relationships with their advisors are often the most important academic relationship during their first two years of college. Since we cannot meet in person, it is important that the student and advisor have space to get to know one another.
  2. Having your students share with you what they learned in their advising session helps them reinforce that information and provides a chance to identify additional questions. It will also help you begin the process of having productive conversations with your students about their academic experiences.

Online Pre-Orientation

Online Pre-Orientation will be available in July. Once you have successfully completed the Virtual Advising & Registration phase, we will follow-up with more details to prepare you for this platform.

Please contact New Student Orientation directly at or 865-974-4546. We will do everything we can to make the necessary accommodations!

Yes! All incoming students must complete all sections of Online Pre-Orientation. It is a central piece in your transition into the Vol community!

Nope! Students will have the opportunity to save their progress, and return to complete remaining sections at another time.

No! We have designed specific experiences tailored to both first-year and transfer students.

Live the Experience at Welcome Week 2020

Welcome Week begins on Saturday, August 15, and continues through Sunday, August 23. Most required events will take place before classes begin.

Welcome Week is designed to support you during your transition into the Vol community. Therefore, all new incoming students must attend the required portions of Welcome Week. Additional details regarding the schedule and required events will be provided to you in August.

No! There is one fee for all three phases of the New V.O.L. Experience. You pay the fee upon registering for Phase 1: Virtual Advising & Registration in our online registration portal.

Families and Guests

Yes! The dates are August 10, 12, 13, 14 & 15. Each program coincides with Move-In, and family members and guests WILL have the opportunity to participate in BOTH.

We will be running our program 5 separate times during the following dates: August 10, 12, 13, 14 & 15.

There will be programming ALL day. However, families and guests will have opportunities to be involved in the program as much or as little as they’d like to be…completely up to you!

Yes. Any family member that plans to attend the Family & Guest Orientation need to register in advance. You are able to find that on your student’s UTK registration portal.

If you have questions or issues with registration, please feel free to contact us directly at

Sign-up with your student as they register for their Virtual Advising Day. You will receive more information regarding the schedule later this summer!

Nope! There is no fee for this program. However, we still ask that you register in advance.

If your plans have changed and you no longer plan to attend the Family & Guest Orientation program, please contact

Yes. You will receive a refund. Please be patient with us as we work through processing each one.

Yes. You will receive a refund shortly.